Follow steps 1-6 below and submit your order without a photo attached, and email Neighborly Support to let us know you’re having trouble. We’ll be in touch to help resolve the issue. It’s important that you submit your order so we can keep your place in line in case the issuance sells out.

If your bank or financial institution is not in this list, you can still add a payment method from the Payment Methods screen. Follow these steps:

  1. Choose “Add your account manually”
  2. Choose “Continue” to open an ACH form.
  3. Fill out the fields requested.
  4. Take a photo or scan of a check or deposit slip for your account and attach it using the file upload.
  5. Sign and submit the form.
  6. After your payment method has been added, click Return to Cart to review and submit your order.

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