Our Principles

Neighborly knows you care how information you share with us is used. We value your trust that we will do so sensibly and carefully. 

 The next several sections describe Neighborly’s privacy policy (hereinafter the “Privacy Notice”). By visiting Neighborly.com you are accepting the practices described in this Privacy Notice. This policy describes how we collect, use, share and secure your personal information on our website and through our products and services. The use of information collected by us shall be limited to the purposes of providing services for which you have subscribed. This policy also describes the choices available to you regarding the use of your personal information by Neighborly and options available to you to access your information and request correction or deletion should you choose to do so.

Information Collected and Used by Neighborly

As you browse our website, information may be collected and stored related to your visit. For example, client IP address and browser type. We use this information to help Neighborly better serve the visitors of our website, and improve the website itself, Neighborly may monitor and store statistics such as how many people visit our website, which pages people visit on our website, and which browsers they use to do so.

Neighborly will also collect information about your transaction with us. This includes information such as securities bought and sold, money balances, and payment history.

Neighborly recognizes the need of visitors to our website for reasonable control of their personally identifiable information. The term “personally identifiable information” as used herein refers to any information associated with a visitor’s name or identity. Neighborly uses this information to better understand the general needs of visitors and to provide visitors with better service. To help Neighborly improve the experience of visitors, Neighborly might also track how visitors, in general, use the website.

 If you are asked to provide personal information to subscribe to a service offered on our website, or to receive information, we may use such personally identifiable information as we would use the same information obtained in a traditional non-electronic manner. Employees of Neighborly who receive and process such requests are responsible for safeguarding individual customer communications and information.

Links to External Websites

Our site may contain links to other websites not connected to Neighborly. Please be aware that Neighborly is not responsible for the privacy practices of other websites. We encourage users to be aware when they leave our website and to read the privacy statements of any website that collects personal information. This privacy policy applies solely to the information collected by this website.

Protecting the Confidentiality and Security of Information

We restrict access to nonpublic personal information about you to our employees who need to know such information in order to serve you. We maintain generally accepted industry standards for physical, electronic, and procedural safeguards to protect the nonpublic personal information we have collected about you. We follow generally accepted industry standards to protect your personal information both during transmission and in storage. Neighborly works to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information transmitted between your browser and our servers. We use strong AES 256-bit encryption to protect the information at-rest. It is important for you to protect against unauthorized access to your account password and to your computer.

Disclosing and Sharing Information

Neighborly obtains and uses personally identifiable information for business purposes only. Neighborly does not sell or disclose personally identifiable information obtained online to anyone outside of Neighborly unless: (a) you specifically authorize it; (b) disclosure is required or permitted by law and/or required by a regulator, court order, warrant or subpoena; requested by government officials with reasonable grounds to believe that the information is a communication of a computer trespasser; or (c) disclosure is deemed necessary by Neighborly, in its sole discretion, to protect the safety, rights or property of Neighborly or any other person or entity.

Neighborly may disclose personal information only to those of its employees and third-party organizations that (1) need to know such information in order to process it on Neighborly’s behalf or to provide services as described above, and (2) have agreed not to disclose it to any other parties without Neighborly’s consent. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using this site and/or completing a survey, you consent to the transfer of information to such individuals and organizations in order to accomplish these purposes.

We do not disclose nonpublic personal information about our customers to third parties, other than those acting on our behalf except as needed in the normal course of business or as required by law or regulatory authorities. In rare cases, we may be compelled by law or regulatory authorities to disclose information to third parties without your authorization. 

However, in the course of business, we may hire third party individuals and organizations to help us make our services better. These third parties include but our not limited to our web host provider, SaaS providers such as email hosting services, payment processors, or outside contractors we hire to perform marketing, operations, maintenance, or assist us in providing internet and other services. We may also hire third parties to operate, maintain, repair, or otherwise improve or preserve our website or its underlying files or systems.

In some cases, we may choose to buy or sell assets. In these types of transactions, user information is typically one of the transferred business assets. If we, or substantially all of our assets, were acquired, or if we go out of business or enter bankruptcy, user and visitor information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of us or our assets may continue to use your personal information as set forth in this Privacy Policy. You will be notified via email and/or a prominent notice on our site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Data Residency and International Data Transfers

All information collected by Neighborly is primarily processed and stored in the United States. In some cases, our employees, contractors and affiliated organizations may be located outside of your home country. By using this site, our services or completing a survey, you consent to the transfer of information to such individuals and organizations in order to accomplish the purposes cited in this policy.

What Choices Do I Have?

As discussed above, you can always choose not to provide information. However, doing so may make it difficult or impossible to take advantage of certain features of our website. You have the right to obtain access to certain information we have about you. Further, you have the right to request such information be corrected if you feel it is inaccurate. If you have any questions or would like additional information regarding our firm and your privacy or if you would like to request a copy of our privacy policy or obtain access to your information, please contact us at privacy@neighborly.com.

Cookies and Other Tracking Technologies?

Cookies are identifiers in the form of small file containing a string of characters that is sent to your computer when you visit a website. Neighborly and our partners may use cookies to enhance the user’s experience, track analytics, or provide services when visiting our website. We may also use cookies to remember user preferences or automatically log users in on subsequent visits. If you reject cookies you may still use our website, however, some functionality or features may be limited. The “Help” portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies; how to have the browser notify you when you receive a new cookie; or how to disable cookies altogether.

Electronic Communications

When you visit our website, or send e-mails to Neighborly, you are communicating with us electronically. By this action, you consent to receive communications from us electronically. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Your Account

If you use our website, you are responsible for maintaining the confidentiality of your account and password, and for restricting access to your computer. In addition, you agree to accept responsibility for all activities that occur under your account or password. Neighborly reserves the right to refuse services, to terminate accounts, or to remove or edit content at its sole discretion.

Conditions of Use, Notices and Revisions

If you choose to visit our website your visit, and any dispute over privacy, is subject to this Privacy Notice and our Terms & Conditions, including limitations on damages, arbitration of disputes, and application of the law of the State of Delaware without giving effect to any principles of conflicts of law.

Changes To This Policy

Our business changes constantly, and our Privacy Notice and the Terms of Service will also change. You should check our website frequently to see any recent changes. Unless stated otherwise, our current Privacy Notice and Terms of Service apply to all information that we have about you and your account.

Children’s Privacy

The privacy and protection of children is of great importance to us. We will not knowingly collect, use, or disclose personal information from children under the age of 18 without obtaining consent from a parent or legal guardian, except as otherwise permitted by law.

Contacting Neighborly

Please feel free to contact us if you have any questions about this policy or our privacy practices. You may contact us at privacy@neighborly.com

Data Protection Officer

Please feel free to contact our Data Protection Officer (DPO) at privacy@neighborly.com.

When was this policy last updated?

This privacy policy is effective as of today and was last updated on May 24, 2019.

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