Our Principles

Neighborly and our wholly owned broker dealer Neighborly Securities, knows you care how information you share with us is used. We value your trust that we will do so sensibly and carefully. We do not share, rent, sell or give any specific personal information provided by you to any third party.

The next several sections describe Neighborly’s privacy policy (hereinafter the “Privacy Notice”). By visiting our website, you are accepting the practices described in this Privacy Notice.

As you browse our website, information may be collected and stored related to your visit. For example, to help Neighborly better serve the visitors of our website, and improve the website itself, Neighborly may monitor and store statistics such as how many people visit our website, which pages people visit on our website, and which browsers they use to do so.

Neighborly will also collect information about your transaction with us. This includes information such as securities bought and sold, money balances, and payment history.

Neighborly recognizes the need of visitors to our website for reasonable control of their personally identifiable information. The term “personally identifiable information” as used herein refers to any information associated with a visitor’s name or identity. Neighborly uses this information to better understand the general needs of visitors and to provide visitors with better service. To help Neighborly improve the experience of visitors, Neighborly might also track how visitors, in general, use the website.

If you are asked to provide personal information to subscribe to a service offered on our website, or to receive information, we may use such personally identifiable information as we would use the same information obtained in a traditional non-electronic manner. Employees of Neighborly who receive and process such requests are responsible for safeguarding individual customer communications and information.

Neighborly obtains and uses personally identifiable information for business purposes only. Neighborly does not sell or disclose personally identifiable information obtained online to anyone outside of Neighborly unless: (a) you specifically authorize it; (b) disclosure is required or permitted by law and/or required by a regulator, court order, warrant or subpoena; requested by government officials with reasonable grounds to believe that the information is a communication of a computer trespasser; or (c) disclosure is deemed necessary by Neighborly, in its sole discretion, to protect the safety, rights or property of Neighborly or any other person or entity.

Securing Personal Information

Neighborly works to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information transmitted between your browser and our servers. It is important for you to protect against unauthorized access to your password and to your computer.

Disclosing information

We do not disclose nonpublic personal information about our customers to third parties, other than those acting on our behalf such as our clearing broker, Hilltop Securities, except as needed in the normal course of business or as required by law or regulatory authorities. In rare cases, we may be compelled by law or regulatory authorities to disclose information to third parties without your authorization.

What choices do I have?

As discussed above, you can always choose not to provide information. However, doing so may make it difficult or impossible to take advantage of certain features of our website.

What about cookies?

Cookies are identifiers in the form of small file containing a string of characters that is sent to your computer when you visit a website. We may use cookies to enhance the user’s experience when visiting our website. The “Help” portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies; how to have the browser notify you when you receive a new cookie; or how to disable cookies altogether.

Electronic communications

When you visit our website, or send e-mails to Neighborly, you are communicating with us electronically. By this action, you consent to receive communications from us electronically. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Your Account

If you use our website, you are responsible for maintaining the confidentiality of your account and password, and for restricting access to your computer. In addition, you agree to accept responsibility for all activities that occur under your account or password. Neighborly reserves the right to refuse services, to terminate accounts, or to remove or edit content at its sole discretion.

Conditions of Use, Notices and Revisions

If you choose to visit our website your visit, and any dispute over privacy, is subject to this Legal Notice and our Terms of Use, including limitations on damages, arbitration of disputes, and application of the law of the State of Delaware without giving effect to any principles of conflicts of law.

Changes to this policy

Our business changes constantly, and our Privacy Notice and the Terms of Use will also change. You should check our website frequently to see any recent changes. Unless stated otherwise, our current Privacy Notice and Terms of Use apply to all information that we have about you and your account.

Protecting the confidentiality and security of information

We restrict access to nonpublic personal information about you to our employees who need to know such information in order to serve you. We maintain physical, electronic, and procedural safeguards to protect the nonpublic personal information we have collected about you. You have the right to obtain access to certain information we have about you. Further, you have the right to request such information be corrected if you feel it is inaccurate. If you have any questions or would like additional information regarding our firm and your privacy or if you would like to request a copy of our privacy policy or obtain access to your information, please contact us at (816) 505-4455.

When was this policy last updated?

This privacy policy is effective February 6, 2015 and was last updated December 31, 2018.

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